Our Return Policy

At Vezalyn, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may contact us to request a return.

Return Eligibility

Return requests should be submitted within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition and packaging.

Items that are damaged, worn, altered, washed, or missing original packaging may not be eligible for a return.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including beauty and cosmetic products, hair accessories, and other personal-use items once opened or used.

How to Request a Return

To request a return, please contact our support team with your order number and a brief explanation of the reason for the return. If your return is approved, we will provide further instructions.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item so our team can review the issue and assist you.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.